relenquish seat / multi-user error

[smith42]

I am suddenly having issues relinquishing my seat in Job Boss. Each time I try I get a Multi-User error.
I may or may not get this same error when I try and log back in. I log in as an sysadm and see that the seat has not been relinquished.
Can I boot the offending user (me) somehow?
Why is this happening?

[smith42]

Its been several weeks but essentially the fix from JB was to log out and shutdown ALL clients and the Server and reboot. Seems a user database can get corrupt and this fixes it.

[dcase]

Did they have you try a "Clear Users" ?

[baumach]

I get the multi-use error and cannot log in at all, but happened after we did a Windows update. However, there is no one currently logged in Jobboss.
I also get an access violation error as well. I have tried to even uninstall jobboss on client workstations and re-install and that didnt help either.
Any help would be greatly appreciated.
Mark

[dcase]

Maybe try a "Compact & Repair".

Document # 03.296.559 on the customer portal.