Integration of e-Syn with Call Centers and Phone Systems

[Ann Roos Hayner]

Has anyone done anything to integrate e-Syn with their call center or phone system? We're interested in exploring this kind of "synergisitc" use of e-Syn. Please let us know.
Thanks,
Ann

[Dkloepfer]

We are in the process of creating a phone integration between a new Avaya Phone system and e-Synergy for one of our clients. The Avaya phone system was selected by our client to allow this integration and we were brought into the process before the selection of the phone system was completed.

This client has approximately 75 phone extensions on their system. In 2007, it is expected that their other office may switch to this same phone system, located in another state.

When a call comes in, the Account Card will be pulled up in a "New Window" for the user at the extension. A Dial Out Button will also allow outgoing calls from the Account Card or Contact Card.

If you need more information, contact me.

Dave Kloepfer
The Donas Group, Inc.
(847) 956-6500

[smartens]

Has there been any update on this, having a call bring up the account card in Synergy would be a good thing.

[Dkloepfer]

This project was completed for our customer. Please contact me directly for more detailed information. Alternatively, follow this link to our website at: http://www.synergyexpert.com/site/Manua ... fault.aspx
to view a presentation.

Dave Kloepfer
dkloepfer@synergyexpert.com
866-227-0221

[be05x5]

Very very nice. Thanks Dave.

[SLeete]

Exact also developed an integration with Artisoft Televantage several years ago. Click here http://www.exactamerica.com/partners/sdif_details.php?entry_id=18for more information.

Realize that although there are standards such as TAPI for the telecommunications industry, thes "standards" are often implemented differently by different vendors. Therefore, customization for your phone system would likely be required.